Shipping & Returns
1. Returns Policy
Nga Shu Limited offers a straightforward return policy to ensure complete satisfaction with every purchase. Customers have 14 calendar days from the date of receiving the order to initiate a return for a refund. This policy applies to all日常休闲服装 items purchased directly from wa01.watchhousesale.com.
To be eligible for a return, items must be in original condition. This means the product must be unworn, unwashed, undamaged, and free from any odors such as perfume, deodorant, or smoke. All original tags, labels, and hygiene liners must be attached and intact. Items that show signs of wear, alteration, or use will not be accepted for return.
2. Refund Process
The refund process is designed to be clear and efficient. Customers must follow the steps below to ensure proper processing of their return.
Step 1: Initiate the Return
Customers must contact the customer service team at [email protected] within 14 days of receiving the order. The email must include the order number, the name of the item(s) to be returned, and the reason for the return. Customer service will provide a return authorization confirmation and instructions for sending the package back.
Step 2: Prepare and Ship the Return
Once the return is authorized, customers must securely pack the item(s) in the original packaging or a suitable carton to prevent damage during transit. The return shipment must be sent to the designated return address:
Return Address:
Room B, 28/F, The Centrium, 60 Wyndham Street, Central
Attn: Nga Shu Limited Returns
Customers are responsible for arranging the return shipment through a carrier of their choice. The cost of return shipping is borne by the customer. Nga Shu Limited does not provide prepaid return labels, and the original shipping charges are non-refundable.
Step 3: Inspection and Processing
Upon receipt of the returned package, Nga Shu Limited will inspect the items to verify they meet the return eligibility criteria. The inspection process typically takes 3 to 5 business days from the date the package arrives at the return address. Once the inspection is completed and the return is approved, the refund will be processed.
3. Refund Timing and Method
The total time to receive funds back after a return is initiated is a minimum of 14 days. This period accounts for the return shipping time, the inspection process, and the processing time required by the financial institution.
Standard Refunds: For purchases made via credit card, debit card, or bank transfer, the refund will be issued to the original payment method. Once the refund is approved and processed by Nga Shu Limited, it typically takes 3 to 7 business days for the financial institution to post the credit to the account. The full timeline from the date the return is shipped to the date funds appear in the account is at least 14 calendar days.
PayPal Refunds: For purchases made using PayPal, the refund will be processed back to the original PayPal account. The processing timeline for PayPal refunds is a minimum of 14 days from the date the return is shipped. However, certain regions have specific legal requirements regarding PayPal transactions. In jurisdictions where local law mandates a 30-day refund period for PayPal payments, Nga Shu Limited strictly adheres to the required 30-day processing timeline for those specific transactions.
4. Non-Returnable Items
Certain categories of items are not eligible for return due to hygiene and safety reasons. These include:
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Undergarments, socks, and swimwear where the hygiene seal has been removed or damaged
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Items marked as “Final Sale” or “Clearance” on the product page at the time of purchase
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Gift cards and promotional items
5. Damaged or Defective Items
In the rare event that a customer receives a damaged, defective, or incorrect item, Nga Shu Limited must be notified within 7 calendar days of delivery. Customers must send a detailed email to [email protected] with the order number, a description of the issue, and clear photographs of the damage or defect. For damaged or defective items, Nga Shu Limited will provide a prepaid return shipping label. Upon verification, a full refund including the original shipping charges will be processed, or a replacement will be arranged based on the customer’s preference.
6. Return Packaging and Labeling
To ensure accurate and efficient processing, customers must include the order number inside the return package. The outside of the package must clearly display the return address as provided. Nga Shu Limited is not responsible for packages that are lost or damaged during return transit. Customers are advised to retain the tracking number and shipping receipt until the refund is confirmed.
7. Contact Information for Returns
For all return inquiries, customers must use the following contact details:
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Email: [email protected]
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Phone: +852 9411 1123
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Return Address: Room B, 28/F, The Centrium, 60 Wyndham Street, Central
8. Review of Return Requests
Nga Shu Limited reserves the right to reject a return request if the returned item does not meet the conditions outlined in this policy. If a return is rejected, the item will be sent back to the customer at the customer’s expense, or the customer will be required to arrange for its collection within 14 days of notification. Failure to arrange collection within this timeframe will result in the item being donated or discarded without further liability.
This Shipping & Returns policy applies exclusively to purchases made directly through wa01.watchhousesale.com. For any questions regarding the return process or refund timelines, customers are encouraged to contact [email protected] with their order details for immediate assistance.